Shipping policy

Estimated delivery times are provided as a guide only and do not include production time, payment processing, customs clearance, or other unforeseen delays.

Once your order has been shipped, you will receive tracking information where available. While we will do our best to ensure your order arrives within the estimated timeframe, we cannot guarantee a specific delivery date.

We are not responsible for delays caused by circumstances outside of our control, including but not limited to courier delays, weather, natural disasters, customs processing, strikes, public holidays, or other unforeseen events.

International Orders, Customs & Import Taxes

For international orders (outside Australia), the recipient is responsible for complying with all customs and import regulations of the destination country.

Your order may be subject to customs duties, VAT, tariffs, import taxes, customs clearance fees, handling fees, or other charges imposed by your country. These charges are not included in the product price or shipping cost unless specifically stated at the time of purchase.

All customs duties, taxes, and additional import-related charges are the responsibility of the customer. We do not have control over these charges and cannot predict the amount that may be charged.

Customs regulations and fees vary between countries. We recommend contacting your local customs office before placing your order if you are unsure about potential charges or import requirements.

For orders shipped to countries within the European Union, local VAT, import duties, customs fees, or handling charges may apply depending on the destination country, order value, and applicable regulations.

Any such charges are the responsibility of the customer. Please check with your local customs or tax authority for information regarding potential fees before placing your order.

Customs Delays & Refused Packages

When customs clearance is required, your order may be delayed beyond the original estimated delivery timeframe. Unfortunately, these delays are outside of our control.

If a package is refused or returned because the recipient does not pay applicable customs duties, VAT, import taxes, or other fees, the customer is responsible for any return shipping costs, customs charges, and other fees incurred.

We cannot be held responsible for delays, losses, or additional costs resulting from customs clearance or unpaid import charges.

Refund & Return Policy

Each of our pieces is thoughtfully made to order. For this reason, we do not accept returns or exchanges.

Due to the delicate and intimate nature of our bridal accessories — including veils, scarves, sleeves, etc. — all items are considered hygiene-sensitive, we are unable to accept returns or exchanges once an order has been delivered.

We kindly encourage you to review all product details, measurements, and descriptions carefully before placing your order.

If you receive an incorrect item or faulty item, please contact us within 3 days of delivery. The item must be returned in new with tag, unused condition — free of perfume, makeup, or damage — and include all original packaging. Once received, we will promptly send the correct item (rush production times will be advised), or issue a refund if preferred. Return shipping in this case will be covered by us.

A non-refundable deposit may be required to confirm your order and secure your production slot. As each piece is made to order and production preparations begin shortly after confirmation, all deposits are non-refundable and non-transferable. This includes cancellations, change of mind, event postponements, or changes to order details once production has commenced.

By placing your order and submitting the deposit, you acknowledge and agree to these terms.

Thank you for your understanding and for allowing us to be part of your special day.